Terms of Service (Updated November 16, 2016)
Unless scheduled the day prior, all jobs are confirmed by telephone, text message or email the morning of service. If customer confirmation is not made by 9:00 a.m., we will assume you have cancelled your appointment.
Please let us know as soon as possible if you need to cancel your appointment. There is a 50% cancellation and rebooking fee if you cancel within 24 hours of your appointment time including weekends. If off hours, please leave notice by voice mail, text message or email.
Clarity Clean Cancellation
In the rare case we need cancel your appointment for reasons beyond our control, we will let you know as quickly as possible as well as attempt to find an suitable service provider to fill our cancellation. Abrupt cancellations may occur due to inclement weather, unannounced employee resignations or mechanical failure.
Please allow a 60 minute window of arrival. Also, the closer we park to your home or facility, the quicker the cleaning time. Please leave parking for our service staff or van.
We will not clean carpet in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.
Payment is due at time of service unless invoiced. A $5.00 service fee is added to any invoice paid with a credit or debit card. All invoices are due within 30 days of service date, otherwise, an additional 10% late fee is added to the invoice. Unpaid invoices after 30 days will have an additional 10% late fee perpetually every 30 days until paid in full.
Caution: walking from recently cleaned carpet to hard surfaces creates a slip hazard. Please be careful not to slip when walking from recently cleaned carpet or rugs to hard surfaces. We are not responsible for injuries that might result from slip hazard.
You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment or misplaced furniture being in a walkway.
Moving of Furniture
Our trained technicians will be happy to move most small furniture 25lbs or less as long as any knickknacks and breakables are removed prior to our arrival. Clarity Clean staff will not move any large furniture or fixtures over 25lbs. We also do not move furniture that is used to hold or house electronics such as televisions, radios, computers, telephones, lamps, etc. Please have electronics moved from these types of furniture prior to our arrival if you would like them moved. Typically Carpet beneath stationary furniture is usually clean with the exception of vacuuming. If you require medium to large furniture moved (50 lbs+), we recommend carpet coasters that will enable the movement of furniture by yourself. If you elect to move your furniture, please do so prior to our arrival. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture, whether to your furniture or your home or facility. Please allow 12-24 hours to move furniture back onto your carpets.
Pet urine is an issue of the carpet, pad and subfloor. Cleaning the carpets’ surface will not remove pet odors. Pet odor removal is a separate service that involves either extracting or treating the carpet pad. Note: removing urine involves applying and removing cleaning agents from the carpet and pad only; hardwood or concrete subfloors may retain urine after the cleaning and may continue to off-gas ammonia odors. Clarity Clean is not responsible for cosmetic or structural damages the might be result from pet urine treatment or removal. We do not guarantee complete odor or stain removal results. The only way to fully remove all pet urine odors from rugs or carpet is to replace the rug, carpet, pad and either seal or replace the subfloor beneath.
We will be running vacuum hoses from our van into your home, which requires at least one door to be open during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.
Traffic Lanes & Black Sole Shoe Stains
Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. If you have oil-based carpet and frequently wear black soled shoes as in dress shoes, flip flops, or house shoes, please note that removing black sole shoe stains is priced as stain removal and we do not guarantee a significant change in appearance. We do not guarantee complete traffic lane soil removal.
There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. Dry time varies based on level of soiling, outside humidity, air movement and thickness of carpet.
Spots & Stains.
During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately.
Small, Unnoticeable Stains
We are not responsible for removing small, unnoticeable stains from your carpet that you have not previously pointed out during pre-inspection. We will attempt to remove unnoticeable stains if you point each one out at a nominal removal rate.
We are not responsible for removing paint drops that might have occurred from previous paintings. We will attempt to remove paint stains if you point all of them out and we agree on a removal price.
We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction. Many carpet repair services can remove stains by patching the carpet and moving it to an inconspicuous corner or closet.
Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet or upholstery. If your carpet has noticeable amounts of pet or human hair, we will charge a fee to attempt to remove as much hair as possible prior to our cleaning.
If you would like for us to wear shoe covers at all times in your home, please let us know prior to our arrival. We typically wear shoe covers when it has been raining outside. We will always wear shoe covers when walking on your freshly cleaned carpet.
Dark Lines at the Baseboard
Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.
Wicking (Reappearing Spots)
Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. Applying stainguard to the carpet after cleaning reduces wicking. If you do not purchase stainguard, we are not responsible for spots that might return during the drying process.
Normal Wear and Tear
While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents and scuffs that might result from service.
Personal Items & Items of Value
Prior to our arrival, please have your personal items as well as items of value appropriately stored away.
Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.
Carpet Cleaning Results
The Refresh, Renew and Restore Packages pertain only to soil removal and not structural fiber improvement. Clarity Clean does not guarantee to remove all soils, spots and stains from your carpet.
Vacant or Unchaperoned Homes or Facilities
As owner, landlord, tenant or agent of the owner, landlord or tenant, you release Clarity Clean Corp, from service complaints or all claims of damage to your home or facility when you agree to allow our employee’s to be in your home or facility without your presence.
Dispute Resolution and Arbitration
By choosing Clarity Clean Corp, you agree to settle all unresolved complaints and disputes through a reputable arbitration company located in the Calgary area.